Escalation
Escalation Matrix
| # | Details of | Contact Person | Address | Contact/Phone No. | Email Id | Working hours |
|---|---|---|---|---|---|---|
| 1 | Customer care | Balaji | Central Rotary Charitable Society Building, No.72/73, 3rd Cross, Vasan Nagar, Lawspet, Pondicherry-605 008. | 0413 4510100 | [email protected] | Mon-Sat; 9:00 am to 11:45 pm |
| 2 | Head of Customer care | Guruprasad | Central Rotary Charitable Society Building, No 72/73, 3rd Cross, Vasan Nagar, Lawspet, Pondicherry-605 008. | 0413 4510107 | [email protected] | Mon-Sat; 9:00 am to 9:00 pm |
| 3 | Compliance Officer | Mahalingam | B-4, Basement, Chellamall, NO.11-11A, Sri Thiyagaraya Road, T.Nagar, Chennai, Tamilnadu-600017. | 0413 4510105 | [email protected] | Mon-Sat; 9:00 am to 9:00 pm |
| 4 | CEO | Sona | Central Rotary Charitable Society Building, No.72/73, 3rd Cross, Vasan Nagar, Lawspet, Pondicherry-605 008. | 0413 4510104 | [email protected] | Mon-Sat; 10:00 am to 9:00 pm |
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
SEBI vide Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135 dated July 31, 2023 has introduced "ONLINE RESOLUTION OF DISPUTES through which the investors can lodge their complaint in the ODR Portal by clicking the link: "https://smartodr.in/login"